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About Feedonomics - A Remote-First Company
Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!
As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top e-commerce shopping destinations around the world.
What makes us different from other SaaS companies in the space?
We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their e-commerce business more efficiently.
Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
The Global Operations team at Feedonomics
The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. Our Global Operations for Marketplaces team is an outstanding team supporting clients listing their products on top shopping destinations like Amazon, eBay, Walmart, and Target Plus! Just listing on these shopping destinations doesn’t translate to immediate success and it is our Marketplace Operations team who is there to support each client along their marketplace journey. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.
The Role
The Marketplace Enterprise Onboarding Manager is responsible for the project and technical management of Feedonomics’s Marketplace clients during Onboarding - which is inclusive of client introductory and data audit calls, coordination with internal teams as the project progresses, order integration testing, and setup. This position is within the Marketplace Operations department and has support from a Supervisor and management staff.
The Responsibilities
- Manage the implementation of automated product listing creation, inventory and price syndication, and order integration for our client’s e-commerce channel expansions
- Coordinate with clients through scheduled meetings and written communication to help detail project scopes, such as priorities, technical setup, current challenges, and overall timeline
- Familiarize and stay up to date with relative technical components and concepts utilized within the Feedonomic platform (CSV, XML, Scripts, API, etc.) in order to appropriately service each client’s unique setup, including Marketplace taxonomies
- Coordinate internally to execute client expectations with feed configuration, including export conditions and scheduling
- Coordinate with clients to define, setup, and test order integration solutions that will automate order management between the Marketplace, Feedonomics, and the client’s order management systems
- Communicate effectively with multiple clients ensuring accurate expectations are met and timely responses by facilitating virtual meetings and providing follow-up call notes
- Keep immediate supervisor informed of any client escalations and provide weekly updates on the status of accounts, special projects, and other ad hoc assignments
- Adhere to Feedonomics procedures and best practices through managing internal documentation, updating account notes, and following process document
The Requirements
- 5+ years experience with marketplace account management, focusing on managing product feeds and data
- Hands-on experience with top US marketplaces data such as Amazon, Walmart, Target+, or eBay
- Strong passion and drive to succeed
- Ability to multi-task and adhere to deadlines
- Well-organized with a customer-oriented approach
- Excellent written and verbal communication skills
- Bachelor’s Degree required or equivalent work experience
What's in it for you?
- Remote work set-up
- Competitive pay
- Unlimited PTO for salaried positions and up to three weeks for hourly employees
- Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
- Monthly half-day Fridays (yes, really!)
- 401K retirement plans
- Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
- Internal Feedonomics skill certifications
- Virtual and in-person team events
- FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
- Employee Resource Groups (ERG)
- Referral bonus program
- Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.
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