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PROGRAM FACILITATOR, POVERTY ENCOUNTER [PART-TIME 15] - LOS ANGELES - FOR CHILDREN'S HUNGER FUND, A FAITH-BASED NON-PROFIT
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ORGANIZATION OVERVIEW:
At Children’s Hunger Fund, we are a team of like-minded individuals committed to delivering hope to suffering children, answering God’s call to serve Him together in this way—equipping local churches for gospel-centered mercy ministry. We invite you to explore whether there might be a place for you on our team. CHF was founded in 1991 by Dave and Lynn Phillips who decided to establish a ministry that worked to alleviate the physical and spiritual suffering of children as well as support and empower local churches to minister to the poor. CHF now serves in over 30 countries. Mercy Network church partners continue to expand their reach into new communities, and more families are hearing the hope of the gospel through gospel-centered, relational mercy ministry. CHF has office locations in Los Angeles, California, and Dallas & San Antonio, Texas.
POSITION OVERVIEW:
Program Facilitators are the main source of information for the visiting public and will conduct tours through the Poverty Encounter immersive experience with guests of all ages. This is a regular, part-time position that is scheduled based on Poverty Encounter's current hours of operation, booked tours, and visiting groups.
About Poverty Encounter: Poverty Encounter is an interactive, educational, and immersive experience designed to open people’s eyes to the realities of children living in poverty in the US and around the world. Real stories bring guests face-to-face with issues such as hunger, social injustice, displaced people, and the plight of the orphan. Onsite tours include a service activity to allow guests to respond biblically by providing both help and hope to those in need. For more information on Poverty Encounter, an initiative of Children’s Hunger Fund established in December 2018, with over 20,000 guests visited: https://childrenshungerfund.org/poverty-encounter/
About Poverty Encounter: Poverty Encounter is an interactive, educational, and immersive experience designed to open people’s eyes to the realities of children living in poverty in the US and around the world. Real stories bring guests face-to-face with issues such as hunger, social injustice, displaced people, and the plight of the orphan. Onsite tours include a service activity to allow guests to respond biblically by providing both help and hope to those in need. For more information on Poverty Encounter, an initiative of Children’s Hunger Fund established in December 2018, with over 20,000 guests visited: https://childrenshungerfund.org/poverty-encounter/
RELATES CLOSELY WITH: Poverty Encounter team, West Region team, Poverty Encounter Guests, CHF Volunteers
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Facilitate tours for guests of all ages through Poverty Encounter to ensure a quality experience is achieved
- Engage in age-appropriate discussion and dialogue with diverse groups of visitors
- Clearly communicate the mission and vision of Children’s Hunger Fund and Poverty Encounter to all guests and volunteers
- Provide and demonstrate instructions for the guests’ hands-on activity in the Wentz Volunteer Center
- Complete tasks related to the sale of Gift Shop items including POS transactions, maintain the organization of the Gift Shop, and complete regular inventory
- Assist with Poverty Encounter and Volunteer check-in
- Create a welcoming and hospitable environment for all guests and volunteers
- Ensure cleanliness of all work locations
- Engage in ongoing training to learn best practices for PE tour facilitation and remain current on Children’s Hunger Fund’s ministry both domestically and internationally
- Contribute to growth of the program by working collaboratively on assigned initiatives
- Utilize data systems effectively to support the information needs and operation of Poverty Encounter
- Actively participate in (and contribute to) required meetings and events (e.g., staff meeting, department meeting)
EQUIPMENT:
- iPad; retail POS (point of sale) equipment (credit card reader, etc.) Standard Office Equipment (telephone, computer workstation, printer, copier, scanner, calculator)
WORK ENVIRONMENT:
- Primarily: Poverty Encounter, Gift Shop, Wentz Volunteer Center; Occasionally: Office, Warehouse.
PHYSICAL DEMANDS:
- Clearly speaking for multiple hours at a time while facilitating tours
- Walking and standing for extended periods throughout Poverty Encounter, Gift Shop, and Wentz Volunteer Center is required
- A typical office environment consisting of a computer and workstation will be provided
- Occasional lifting and pushing required
- Poverty Encounter is located adjacent to an active warehouse
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES):
- Confesses Jesus Christ as Lord and Savior; active member of a gospel-centered, Christian local church; demonstrates ongoing growth in Christian maturity
- Comfortable leading discussions and responding to questions about poverty from a biblical perspective
- Ability to retain information and deliver it in a clear and concise manner is required
- Work and/or volunteer experience leading groups of various sizes in a church, school, or homeschool setting; other informal learning environments such as camps, tutoring centers, or youth organizations
- Knowledge of mathematical and computer skills to perform POS retail transactions
- Ability to be a team player, with a collaborative mindset and work ethic
- Proficient skills using an iPad, Windows/MS Office/Teams, and learning new software applications
- Education studies and courses completed in the areas of Education, Liberal Studies, Child Development, Psychology, or a related field is helpful.
NOTE: The statements above are intended to describe the general nature and level of work involved for this job and are not intended to represent an exhaustive list of responsibilities, qualifications, work environment and/or physical demands. You will be required to perform other duties as assigned.
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