We at Clover Marriage and Family Therapy are seeking an outgoing, detail-oriented, efficient person to join our amazing Admin Team in providing administrative support to our psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us! We are looking for someone who could start out at 10 hours a week and who has room for more. This will likely grow into more hours in the future. We will only look at applications who have cover letters and personality test results (described below) included.
Our Vision
We help people with learn to live a life of ease, specifically focusing on improving relationships.
Our Core Values
Authenticity
Be a Team Player
Work Hard, Relax Hard
To succeed in this role …..
You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the practice. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.
Qualifications
- 2-3 years of experience in Client Care and Customer Service (preferably in a private practice therapy office)
- MFT, MHC, Social work and Psychology undergraduate students and graduates are welcome!
Responsibilities
- Supporting therapists with client bookings, payments, administrating intake & consent forms, etc.
- Client support: Answering client calls and emails, processing payments at the end of sessions
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Maintenance of clinical files
- Calling insurance companies from time to time to confirm benefits for clients.
- Other tasks to promote growth in the business (seeking out websites for therapists to write articles for, help manage the social media accounts, etc.)
Skills & Attributes of our ideal candidate….
- Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- An appetite for innovation and simplicity who is highly process oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment
- Knowledge of EMR scheduling softwares is an asset
Application Process:
In addition to submitting a resume and cover letter:
- Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results in your cover letter.
We thank all applicants for their interests: Only those under consideration will be contacted.
For more info on our practice, check out our website: myclovertherapy.com
Job Types: Part-time, Contract
Pay: $20.00 - $25.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Experience:
- Administrative: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: Remote
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