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ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
As a Program Manager on our North America Safety Integrity team, you are the glue that ensures our policies, programs, and systems work together across our apps to protect consumers and prevent abuse. You work to push projects and operational changes forwards, implement policy changes, and define new processes. You will coordinate between product managers, operations teams, and policy specialists to actually get things done. You will be working with a variety of stakeholders across the globe, including Product, Policy, Operations, Communications, and Legal to prevent safety incidents from proliferating on our platform.
Responsibilities
- Work closely with cross-functional partners (content policy, product management, data analytics, operations, engineering) to identify, assess and resolve safety-related issues in our products.
- Lead new projects from problem definition to final execution, and drive principled methods to ensure our workflows are optimized.
- Address various scenarios such as video, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks in the global community, then craft features and strategies to mitigate these risks.
- Identify gaps or opportunities with processes, develop hypotheses to test, and use those results to inform best practices and operating procedures.
- Own and manage the communication plan for risks and solutions related to new initiatives and projects.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- Minimum BA/BS degree
- 6+ years of experience in project management, operations, or trust and safety.
- Experience in a Product or Trust & Safety Operations role with knowledge of issue areas like Minor Safety, Bullying, Integrity and Authenticity, Hate Speech, and Violence.
- Experience coordinating with cross-functional teams, such as product or policy, to create and execute new projects.
- Ability to work with data science and analytics teams to measure the success of product and/or process changes and make data-driven decisions.
- Ability to thrive in ambiguous environments and make decisions with limited information in high-pressure situations.
- Attention to detail, highly self-driven, and results-oriented.
- Strong communication skills across technical and non-technical audiences.
- Experience managing complex projects from ideation to completion at technology company.
- Knowledge of Trust and Safety issues, policies, or moderation processes.
- Experience working with international partners in different time zones.
- Familiarity with online trends and cultural norms/sensitivies within North America.
- Comfort with interpreting large volumes of data. Familiarity with SQL is a bonus.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ts.accommodations@tiktok.com
Job Information
The base salary range for this position in the selected city is $100000 - $196000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
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