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Customer Service Representative
In this position, the Customer Service Representative will play a key role in advancing our efforts to provide an unparalleled customer experience. The ideal candidate will have experience in a product-based customer support function and/or call center environment, preferably in the hardware and home improvement industry. The Customer Service Representative will be train, and work in our Irwindale facility, with the potential to work remotely after 6 months of employment
Job Types: Temp to hire
In this position, the Customer Service Representative will play a key role in advancing our efforts to provide an unparalleled customer experience. The ideal candidate will have experience in a product-based customer support function and/or call center environment, preferably in the hardware and home improvement industry. The Customer Service Representative will be train, and work in our Irwindale facility, with the potential to work remotely after 6 months of employment
Job Types: Temp to hire
Salary: $20.00 - $23.00 per hour
Location: Irwindale, CA
Location: Irwindale, CA
Essential Responsibilities Include:
- Have a passion to support and solve customer inquiries by going above and beyond consistently.
- Provide first class customer support through a variety of channels; inbound/outbound calls and email.
- Support customers in accurately processing orders, providing status of existing orders, updating customer records, troubleshooting technical product inquiries and warranty support in a timely, professional manner.
- Consistently and accurately use CRM technology (Dynamics), advanced VOIP phone systems (ShoreTel) and Oracle ERP to support customer and team needs.
- Identify and recommend customer service and process enhancements that elevate our service to our customers.
Qualifications:
- 1-3 years of previous experience in a product-based customer support function.
- Strong attendance and punctuality are required.
- Excellent verbal and written communication skills, bilingual in Spanish is a plus.
- Excellent follow-through, attention to details, problem-solving, communication, customer service and organizational skills.
- Be able to maintain a positive outlook while exercising adaptability and teamwork in the workplace.
- The ability to perform appropriately under stress and with displeased customers.
- Basic mechanical aptitude, ability to understand technical product issues.
- Microsoft Office and Excel skills required.
- High school degree or equivalent required
To apply email your resume to mdelgado@inlandstaffing.com or call 720-204-2077 Ext. 410 for more information.
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