Job Summary
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The Data Analyst I is a full-time position that reports to the Information Services Manager at the University System of Georgia’s (USG) Shared Services Center (SSC). The Data Analyst I is responsible for assisting with system administration & maintenance, consultation, development, and hands-on functional support.
This position is responsible for reviewing the integrity and security of data, reporting, and application maintenance, and supports special projects as needed. The Data Analyst I will work with management and staff to provide factual data to support recommendations for new procedures, revisions, training, and documentation.
Responsibilities
- Works with technical and end-user staff to analyze and troubleshoot errors; to implement and document information systems developments, modifications, enhancements and install new system module(s).
- Researches issues and/or problems reported by functional users and provides support and assistance in the definition or resolution of the application-specific staff.
- Assists with data updates and maintains system data integrity and functionality.
- Maintains audit and compliance controls by executing proper validation of data requests.
- Extracts and analyzes data for researching and developing efficiencies and makes recommendations to leadership.
- Possesses a working understanding of SSC functional support areas.
- Follows specifications for new development and/or system modifications.
- Participates in projects for system modifications and upgrades.
- Works with team to further cross-training in all areas of support.
- Follows system test plans including user acceptance testing, extensive and thorough system testing, thorough review, analysis, and documentation of test results.
- Develops queries and ad-hoc reports for internal and external customers based on predefined specifications.
- Develops and maintains documentation and procedures.
- Other duties as assigned.
Required Qualifications
This position requires a bachelor’s degree and a minimum of 1-year job-related experience, or any equivalent combination of relevant experience and education required to perform this job. Higher education experience is preferred.
Knowledge, Skills, & Abilities
- Strong organizational and time management skills, effectively managing workflow and ability to manage multiple tasks and timelines.
- Strong written and oral communication with the ability to train staff and customers in functions and reporting.
- Experienced in reporting, queries, or SQL.
- Ability to prioritize, set goals and objectives, and follow through to completion.
- Excellent research and problem-solving skills.
- Ability to effectively work with a diverse group of faculty, staff, technical staff, and functional end-users.
- Experienced in working with technical developers and functional users and serving as an advocate for end-user system work and projects.
- Ability to work in a fast-paced environment with multiple priorities and changing demands while being responsive to end-user need.
- Extremely detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player.
- Proficient in a variety of HRIS/HRMS/Financials software programs and Microsoft applications.
- Ability to appropriately handle sensitive and confidential information.
- Higher education experience is preferred.
- Proven Customer Service Skills.
