Support Systems Specialist [United States]

 

Overview

Responsible for providing support and technical assistance to all system users across a broad range of devices. This position primarily provides incident response and problem identification and resolution through detailed troubleshooting of escalated customer incidents. This will include providing technical and customer support on a broad selection of technologies and applications.

Responsibilities

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1. Serves as escalation point for first level support and provides technical assistance to all internal customers including the Executive Leadership Team.

2. Help customers discover, enable and implement high-value technology solutions and services that meet their individual needs and exceed their expectations.

3. Effectively resolves incidents/problems and follows defined escalation and documentation processes.

4. Repairs, modifies, and upgrades computers and mobile devices as needed.

5. Documents each incident/request and makes recommendations as to program upgrades, fixes or repairs necessary to reduce/eliminate future problems.

6. Provides communication and training on common issues and technologies.

7. Performs other duties as assigned.

Qualifications

Required-

• Bachelor's or Associates degree in computer related field; or three (3+) years' equivalent work experience.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

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